- support@jaseworks.com
- Typical response time
- Within 5 business days
- Abusive page reports
- Reviewed within 24 hours
- Language
- English
Help with the Landing Page Designer app
Email support@jaseworks.com and tell us what happened. It helps a great deal if you include:
- Your device and iOS version (Settings → General → About).
- The app version, shown at the bottom of the app's settings screen.
- What you were doing when it went wrong, and what you expected instead.
The app does not use accounts, so there is nothing for us to look up on our side — a clear description is genuinely the fastest route to a fix.
A tag will not write
Hold the top of the phone flat against the product and keep it still for a couple of seconds. If the tag was written before, writing again simply replaces what is on it. If a specific tag never responds, email us and we will replace the product.
Help with an order
Orders are placed and fulfilled through our Etsy shop, and Etsy messages are the best place to raise anything about a specific order — it keeps the order history in one place.
Shipping, returns and refunds follow the policies listed on that shop page. If Etsy messages are not working for you, email support@jaseworks.com with your order number.
Reporting an abusive page
Anyone can write their own page to a tag, so if you have tapped a product and reached a page that is abusive or misleading, report it to abuse@jase3dprinting.com. Please leave the full web address in the message — it is what identifies the page, and nothing can be blocked without it.
These reports jump the queue. We review them within 24 hours and can block an individual page outright, so that anyone tapping that tag afterwards reaches a notice instead of the page that was reported.